Please don't take wrong. I'm sure this company has a wonderful reputation and they do many great deliveries and whatever. Here's my story:
I went by the local FedEx Kinkos on my way to church Wednesday evening to have them put my storyboard presentation together and laminate it. I specifically said, "I must have it 22"X28". I thought I spoke clearly and they wrote it down. The girl behind the counter said, "We'll have it ready for you in a couple of hours." Fine. This would be so perfect. Wrong.
I came by to pick it up and the nice girl said, "Ma'am, we got the dimensions wrong the first time, so we made you another one and we're not charging you for the second one." I, of course, thanked her and paid the $44.00 and off I went. I was feeling pretty good that I had it all together and I could just slip it in my suitcase for my trip to the conference in Palm Springs Monday.
Yesterday, I started thinking.....maybe I should check the dimensions. So my co-workers and I got the measuring tools out and, Lo and Behold, (I love saying that) neither of the creations were the dimensions I requested. This is the part where I say, "Is it me or what?" Why does everything I seem to do like this seem to turn out this way? I called the store back and explained what happened. The nice girl said, "Just take it to the Augusta office and they'll make you a new one for no charge."
So on the way home tonight I stopped at the Augusta branch. When I explained the situation to the man behind the counter he immediately said, "No, you will have to take the receipt back to the other office and they will do a credit." I told him EXACTLY what I needed and thirty minutes later he came back and said, "I can do it, but it will be around $54.00 because of some editing." At this point I am getting antsy because I must have it on the plane with me Monday morning. My boss will analyze the dimensions and if they look different from the other storyboard presentations I will hear about it.
I'm going to pick it up in the morning and I'll let you know how it goes. I try to be optimistic, but at this point..scream. Why is everything so difficult? It's almost like people just do whatever and if it turns out okay, if not, they don't seem to really care. Part of doing a proper job would be getting the right dimensions, or am I too picky???? What's the charge for? In my book that's a pricey piece of paper they laminated for me. Wish me well.